HelpDesk Specialist

We are looking for a HelpDesk specialist to join our dynamic team.

Responsibilities:

• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware;
• Monitor and respond quickly and effectively to received requests;
• Diagnose system errors and other issues;
• Follow up with customers to ensure full resolution of issues;
• Write, edit, and revise training manuals;
• Manage the execution of requests, provide regular updates and ensure timely resolution;
• Other similar tasks.

Requirements:

• Basic knowledge of computer software and hardware;
• Good communication skills, ability to work in a team;
• Interest in solving both standard and non-standard problems;
• An ability to learn quickly;
• A strong sense of responsibility and excellent time management skills.

Will be considered an advantage: 

• IT background or education;
• Experience with IT or similar Helpdesk and Support services;
• Good spoken/written English;
• Linux knowledge.

There is no one-size-fits-all here, we are quite flexible and take an individual approach with every candidate we meet. While getting to know you during our interview, we try to understand where your professional experience, skills and future contribution can be applied within our multiple business projects.

We don’t want to set limits, but if we are naming the numbers, then the starting point for this position is no less than EUR 1400 Gross per month.

With us you will: 

• Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions;      
• Learn and exchange ideas in lectures and workshops led by colleagues and team leads;
• Get health benefits: fully covered health insurance after end of the trial period (dentistry, out-patient treatment, mental health, medicine, etc.), well-being activities, vaccination days;
• Enjoy employee discount programs and have fun at monthly internal activities and celebrations;
• Work from a modern and well-equipped office in the center of Riga, with parking space for bikes and scooters, fresh fruits and coffee on a daily basis.   

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