User Support Specialist (Help desk 3rd level)

We are in search of a colleague to join our IT Support team, which is an essential part of all operation processes. With us you would be able to work in international environment with variety of systems and softwares. Our team of professionals will onboard and provide support to the new team member to learn about specifics of our systems and work processes. So if you are willing to widen your professional experience, learn and develop along with company, follow this opportunity to go further with us!

Essential functions and tasks: 

  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware; 
  • Monitor and respond quickly and effectively to received requests;  
  • Diagnose system errors and other issues; 
  • Following up with customers to ensure full resolution of issues; 
  • Writing, editing, and revising training manuals;  
  • Control the execution of requests, provide regular updates and ensure timely resolution; 
  • Other similar tasks.

 What we would expect: 

  • Computer software and hardware basic knowledge;
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems; 
  • Ability to learn quickly; 
  • Strong sense of responsibility and excellent time management skills;
  • Ability to work flexible hours.

We work with:

  • Systems Zabbix, Grafana (monitoring);
  • Users Access management;
  • Configuration Gsuite/ Microsoft;
  • Communication with developers;
  • Business Management;
  • VOIP telephony;
  • Business Logic systems configuration;
  • Incidents Management. 

Will be considered as an advantage: 

  • IT background or education;
  • Experience with IT or similar Helpdesk and Support services; 
  • Good spoken/written English; 
  • Linux knowledge.

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects. 

The monthly gross salary range is 1200–1700 EUR depending on your skills and experience. 

With us you will:  

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;  
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring; 
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;  
  • Have flexible working hours and plan your day – it’s all about the teamwork and performance; 
  • Get extra benefits for your health and well-being; we will fully cover your health insurance (dentistry, out-patient treatment, etc.), organize well-being lectures and workshops to promote and support self-care, arrange an office yoga class, offer to take part in vaccination days in the office, and much more;  
  • Get treated with delicacies at the office with weekly snack days, monthly morning brunches, and daily supply of fresh fruit and delicious coffee;   
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;  
  • Work from a spacious, modern, and well-equipped office in the very heart of Riga, with parking space for bike or scooter. 

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Social events, birthday parties, game nights, lectures and a friendly office culture with plenty of opportunities to socialize and relax

Why choose us

Our Office and Workspace

Explore Your Future Workspace

We care for your wellbeing and have made our workplace as inclusive as possible:

  • Convenient location in the centre of Riga
  • Modern open office space with a new AC system for comfortable working conditions
  • Office access 24×7 in case you catch inspiration at a late hour
  • Plenty of conference rooms on each floor for productive meetings
  • Common spaces with cozy sofas to take a pause with your mates
  • Kitchen rooms with spacious refrigerators, microwaves and coffee & tea
  • Board games, table tennis & novuss for a healthy competitive spirit
  • Fresh fruit every day for a great mood
  • A secure bicycle parking space inside the office building

Interview Process

We aim to keep the entire interview experience as simple and informal as possible:

  • We try to get to know each other and see if our values and competencies are aligned
  • We ask only competence and value-based questions
  • We use online Hackerrank testing for IT positions
  • We’re not in the business of wasting time. We make decisions fast

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Want to be our next success story?
Apply now!

Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!