IT Incident Manager

Responsibilities:

  • Driving incident confirmation, analysis, investigation, and escalation to responsible parties; 
  • Incident resolution coordination; 
  • Driving corrective action implementation for incidents; 
  • Root cause analysis and follow-ups with responsible parties; 
  • IT Monitoring and alerting tool supervision; 
  • Communication with external and internal service providers and stakeholders; 
  • Possibility to work in shifts according to the team’s schedule (including evening and night shifts), as well as on-call duty. 

Requirements:

  • Theoretical understanding of IT infrastructure services – on networking, operating system, application levels (web services) is a must have to be successful on this role; 
  • Experience with infrastructure / application monitoring, log management tools; 
  • Familiarity with Linux systems – at least on basic command level; 
  • Strong problem solving, analytical, and time management skills;  
  • Excellent communication and collaboration skills;  
  • Ability to analyze a high volume of technical data and work in a fast-paced environment. 

What will be considered as a plus:

  • Previous Incident and Problem Management Experience;  
  • Experience working with Jira or other issue tracking systems;  
  • Experience in sales. 

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.

We don’t want to set any limits, but if we are naming the numbers, then the salary for this position is 1800 EUR gross per month.

With us you will: 

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;  
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring; 
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;  
  • Get extra benefits for your health and well-being; we will fully cover your health insurance (dentistry, out-patient treatment, etc.), organize well-being lectures and workshops to promote and support self-care, arrange an office yoga class, offer to take part in vaccination days in the office, and much more;  
  • Get treated with delicacies at the office with weekly snack days, monthly morning brunches, and daily supply of fresh fruit and delicious coffee;   
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;  
  • Work from a spacious, modern, and well-equipped office in the very heart of Riga, with parking space for bike or scooter. 

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Vacancies

All vacancies

Competitive remuneration and health insurance


Why choose us

Our Office and Workspace

Explore Your Future Workspace

We care for your wellbeing and have made our workplace as inclusive as possible:

  • Convenient location in the centre of Riga
  • Modern open office space with a new AC system for comfortable working conditions
  • Office access 24×7 in case you catch inspiration at a late hour
  • Plenty of conference rooms on each floor for productive meetings
  • Common spaces with cozy sofas to take a pause with your mates
  • Kitchen rooms with spacious refrigerators, microwaves and coffee & tea
  • Board games, table tennis & novuss for a healthy competitive spirit
  • Fresh fruit every day for a great mood
  • A secure bicycle parking space inside the office building

Interview Process

We aim to keep the entire interview experience as simple and informal as possible:

  • We try to get to know each other and see if our values and competencies are aligned
  • We ask only competence and value-based questions
  • We use online Hackerrank testing for IT positions
  • We’re not in the business of wasting time. We make decisions fast
 

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Want to be our next success story?
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Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!